Shipping policy
1. General Information
At Stonza.in (A R Marble), we are committed to delivering your Stone products efficiently across India. Please review our shipping policy for details on how we handle your order deliveries.
2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- If your order is Placed for (Made to Order) it take 20 days for Making
- Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Options and Delivery Times
- Shipping: Delivery within 5-7 business days.
4. Shipping Charges
Shipping charges are calculated at checkout based on the shipping option selected and the destination of the order.
5. Order Tracking
Once your order has been shipped, a confirmation email with a tracking number will be sent to you. You can use this number to track your shipment through our courier partner's website.
6. Shipping Restrictions
- We currently do not ship to P.O. Boxes or military addresses within India.
7. Delivery Delays
While we aim to meet our delivery timelines, factors such as weather conditions, logistical challenges, or unforeseen circumstances may cause delays. If your order is delayed, please contact our customer service team, and we will assist in resolving the issue.
8. Lost or Damaged Packages
- If your package is lost or damaged during transit, please inform us immediately. We will work with the courier service to resolve the issue.
- For damaged packages, please retain all packaging materials and provide photographs to support your claim.
9. Contact Us
For any queries or concerns related to shipping, please contact our customer service team at 8302413005. We are here to assist you with any inquiries.